Welcome to Our Knowledge Center

Getting Started

6 articles in this Topic

• Initial Setup
• How do I optimize my business listing on WebReserv.com?
• Editing Business Information
• Adding directions to your business
• How do I setup my terms & conditions for booking?
• Setting up a Cancellation Policy

Product and Inventory Setup

10 articles in this Topic

• How do I create or edit a Product?
• How do I add a description to my Products?
• Choosing the Reservation Type
• How do I set availability for my products?
• How can I allow my customers to select which unit during checkout?
• Adding pictures to the product setup
• How do I set what information I gather from my customers?

See all articles in Product and Inventory Setup →

Rates and Pricing Rules

5 articles in this Topic

• Setting up Rates: Rate Lists
• Setting up Rates: Rate Categories
• How do I create weekday and weekend pricing?
• Setting up Variable Person Pricing Rules
• How do I test my rates to make sure they are correct?

Deposits, Payments and Refunds

5 articles in this Topic

• How do I charge a deposit for bookings?
• How do I set up a tax added to bookings?
• Adding a Booking Fee
• How do I refund a customer?
• Refunding a Security Deposit

Custom Fields and Add-ons

4 articles in this Topic

• What options do I have for custom fields and add-ons?
• How do I setup an add-on items?
• How can I setup an optional pet fee?
• How to utilize the Yes/No Custom Field for your Terms & Conditions

Email Notifications

4 articles in this Topic

• What type of email notifications are sent?
• Enabling Email Notifications
• How do I customize my emails?
• Template Keywords

Payment Processing

6 articles in this Topic

• Integrating your Payment Processor to WebReserv
• How do I connect my Stripe account to WebReserv?
• How do I connect Authorize.net to WebReserv?
• How to connect Quickbooks to WebReserv for payment processing
• Taking Payments with PayPal Standard
• How do I test my credit card processing integration?

Integrations

2 articles in this Topic

• How do I add the booking calendar to my website?
• WebReserv calendar synchronization using iCal integration

Customizing the Booking Calendar

6 articles in this Topic

• Booking Calendar Parameters
• How do I find the Product ID for my products?
• Opening the booking calendar showing a specific room/rental/tour
• How do I add a Product Filter to the Booking Calendar?
• Opening the booking calendar in the Availability Grid
• How to define your own colors and styles using your own stylesheet (Advanced)

Managing Inventory

4 articles in this Topic

• How do I view availability of my rentals or rooms?
• How do I manually block availability?
• How to do I remove a manual block of my products?
• How to Manage your Inventory with Check Out / Check In

Managing Bookings

7 articles in this Topic

• How do my customers make bookings online?
• How do I create a booking from the backoffice?
• How do I search for bookings in the system?
• How do I make a change to a booking?
• Can my customers cancel their reservation?
• How do I cancel a booking?
• How to Merge Customer Data

Promos, Vouchers & Gift Cards

5 articles in this Topic

• How do I setup a promo code?
• Can I set up voucher codes in the system?
• How do I create a gift card in the system?
• How do my customers purchase a gift card through the system?
• Redeeming Gift Cards

Rentals

7 articles in this Topic

• How do I setup time rules for my rentals?
• How do I setup different booking lengths for my rentals?
• How do I set up 2 hour, half day, and full day pricing for my rentals?
• How to add Custom Time Rules for Rentals
• How do I setup an add-on items?
• How to Manage your Inventory with Check Out / Check In
• Using the In/Out Report to manage your rentals

Lodging

4 articles in this Topic

• How do I charge an extra person fee?
• How can I setup an optional pet fee?
• How do I setup minimum stay rules for Holidays?
• How do I create weekday and weekend pricing?

Tours/Activities

3 articles in this Topic

• How do I setup tour schedules?
• How do I view or edit the availability for my tours/activities?
• How to add a Wait List option for tours and activities

Reporting & Analytics

4 articles in this Topic

• What types of reports do I have access to?
• How do I view or download a report?
• Daily Manifest Report
• Can I track conversions using Google AdWords?

Account Administration

7 articles in this Topic

• I can't log into my account. Help!
• How do I add users to the system?
• How do I upgrade my account?
• How do I update my billing information on file?
• Can I hibernate my account during the off season?
• Can I setup Agents/Concierge to take bookings?
• How do I cancel my account?