Managing Bookings

  • How do my customers make bookings online?

    The online booking calendar allows for your customers to seamlessly make a booking directly through your website using the booking widget. Customers will navigate to the Reservations or Booking page on your website, and select the rental they want to reservation by choosing the Book Now button b...
  • How do I create a booking from the backoffice?

    WebReserv allows you to easily create a booking in the system if you have a walk-in or phone reservation.  Plus, since the system is real time availability, bookings you make through the backoffice system, will automatically update on the online booking calendar. To make a booking through the bac...
  • How do I search for bookings in the system?

    There are several ways you can find existing bookings through the system. Frontdesk - Reservations To locate an existing reservation go to Frontdesk - Reservations - Find Reservation, or find the links in the upper right of the page, select Find/View/Change reservations. On this screen you c...
  • How do I make a change to a booking?

    In some cases, you may need to make changes to an existing booking such as switching dates, adding people, or changing the product.  You can easily do that in the system using Frontdesk. To view or modify an existing reservation, find the reservation first by going to Frontdesk - Reservations.  ...
  • Can my customers cancel their reservation?

    Yes!  You can allow your customers to cancel their own reservations.  To enable this feature, navigate to Setup - Business Information - Changes & Cancellations. You can set a cancellations penalty here (optional) and allow your customers to cancel: Next, you'll want to edit your confirmatio...
  • How do I cancel a booking?

    The WebReserv system can easily handle cancellations in the system.  This article will explain: How to cancel a reservation How the system handles cancellations How to charge a payment or refund a cancelled booking     Cancelling a Reservation - There are two ways that a reservation can be canc...
  • How to Merge Customer Data

    If you have duplicate customer records in the Customers section of Frontdesk, then you are able to merge the data into one record.  Doing this will merge all reservations attached to these customers records into one.  It will only use the Customer Details (name, address, email, etc) from the firs...