Deposits, Payments and Refunds

  • How do I charge a deposit for bookings?

    The system allows you to charge a deposit at the time of booking, and you can configure the amount or percentage you want to charge through the Tax/Deposit section of the Product setup. Deposit Rules are setup per product (rental / room / tour).  To configure, go to Setup - Products & Reserva...
  • How do I set up a tax added to bookings?

    The system allows you to setup a tax rate to each product to be added automatically to reservations.  To add, navigate to Setup - Products & Reservation Rules - select a product - Tax / Deposit. In the Tax Calculation field you can specify the tax rate for your product.  Follow instructions b...
  • Adding a Booking Fee

    If you charge a booking or processing fee on your reservations, then you can set up this fee in WebReserv.  You have a few options for setup, see below. To setup the Booking Fees, navigate to Setup - Business Information - Payments. The fee options are: percentage of the total fixed amount In ...
  • How do I refund a customer?

    When a booking is cancelled, in most cases*, you are able to process a refund back to the customer through WebReserv. Refunding in WebReserv to the credit card on file is only available if you have set up cc payment processing with a compatible payment processor. To refund a cancelled booking, fo...
  • Refunding a Security Deposit

    The system allows you to add a Security Deposit to a product.  In the system, the security deposit will simply add that amount to the total.  After the booking occurs, and you want to refund the deposit paid, then you can do so in the system.  See steps below. Refunding a Security Deposit 1. Open...