Account Administration

  • I can't log into my account. Help!

    If you forget your password, or if you are getting a "Login in Failed" message, then you can easily get access to your password using "Forgot username or password" link on the log in screen. Go to www.webreserv.com and click "Login" in the upper right hand corner.  On the User Login page, click t...
  • How do I add users to the system?

    Users in WebReserv are any person that has access to the back office side of the system.  The administrator on the account (the user that created the account initially) can setup users in the account via the Administration tab.  In addition, the admin can set certain permissions for a user, such ...
  • How do I upgrade my account?

    You are able to easily upgrade your account in WebReserv.  Navigate to the Administration tab in WebReserv.  Select Upgrade Account from left column. Choose the account level you want to upgrade to, then Continue. Next, choose your billing cycle.  Your options are to pay monthly, semi annually,...
  • How do I update my billing information on file?

    When you created the account, you likely setup a monthly (or yearly) auto-renewal to pay for the fees.  If you need to update the billing information on file, you can do that right in your account. Navigate to Administration - Billing Information.  Make any updates and click Save.  When your next...
  • Can I hibernate my account during the off season?

    Yes!  We do offer the ability to hibernate or suspend your account during your off season when you are not taking bookings.   Accounts that are in hibernation will still have all the setup intact, and you are still able to access the account to make setup/product changes as needed.  You don't hav...
  • Can I setup Agents/Concierge to take bookings?

    Booking agents cannot log on to the administration system. However, an agent can enter an agent code when making a reservation, thereby making it possible to track the reservation made by the agent. You can also track agent commissions using the agent/commissions report.  See information below on...
  • How do I cancel my account?

    While we never want to see a cancellation, we realize that at times, it is necessary. To cancel your account, you must contact WebReserv Support.  For security purposes and to avoid that an account is deleted accidentally (or by an employee), we do need an email indicating that the account should...
  • Protecting yourself from Phishing Attacks

    Hackers are known for sending out phishing emails. Phishing emails usually contain one or more links to fake websites that will try to get you to “log in”. Once you click the link and login to the fake website, the hackers will now have the username and password that you entered on the fake websi...
  • What is my Business ID?

    Your Business ID in WebReserv is the identifier of your business as setup in WebReserv.  It is automatically created when you set up the account and used within the booking widget for the online booking calendar. In some cases, you may need to know the Business ID for API and tracking informatio...